Blog
General Action Plan
March 29, 2012
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Linden Hall Surgery
The feedback on the physical environment and the doctor consultation was very positive throughout, there were no significant issues identified.
General Comments:
The free text comments where mostly very positive.
Some people commented on problems to get through to the nurse to obtain test results. There is a dedicated phone number for results, and patients are advised to ring between 1-2 or 5-6 pm.
Actions:
- The telephone system will be updated to re-direct phone calls on the result phone line to the receptionists if the nurse is on the phone or unavailable.
- The receptionists will be trained to access results and inform patients of normal results. If the results are abnormal they will take a contact number and go on a list for the nurse to ring them back.