Our Core Opening Hours are 08:00-18:30 Monday to Friday (Excluding Bank Holidays). You can contact us by telephoning either site between 08:00-18:00. Reception opening hours for both sites are listed above. Online Triage Request Forms are available Monday-Friday 0700-17:00 (Excluding Bank Holidays) and Routine Care & Administrative request forms are available 24/7. 

Between 18:00 - 18:30 Monday-Friday services are available:

Telephone: Medical Care and telephone services are provided to our patients by HealthHero. You can access this service by calling 111. If you have a life-threatening medical emergency please call 999 or attend A&E.

Reception: at Newport is available until 18:30; at Muxton is available until 18:00. 

Online: Routine Care and Administrative requests can be made at any time using our online form (24/7), but please note any forms submitted outside of core opening hours will not be read or actioned until the next working day. Please do not submit any urgent requests via Routine Care & Administrative forms. Urgent requests should be made by telephone

Outside of the core hours HealthHero provides Out Of Hours GP services. You can access this service by calling 111.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. calls are free from landlines and mobile phones.

If you have a life threatening Emergency call 999

• Monday & Wednesday 7:00am to 8:00am
• Tuesday, Thursday & Friday 7:30am to 8:00am
• Wed Evenings & every 4th Friday 18:30 to 20:00

Enhanced Access

• Weekday Evening 18:30 to 20:00 at PCN surgeries
• Saturdays  9:00 – 17:00 at PCN surgeries

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.