Our promise to patients

All the GP practices in our PCN follow the NHS “You and Your General Practice” Patient Charter. This guide explains what you can expect from your GP practice and how we can work together to give you the best care.
Read the full guide here.

The Patient Charter covers things like:

• How to contact your GP practice and book an appointment
• What will happen after you ask for an appointment
• Your rights, such as fair treatment, access to interpreters, or extra support if you need it
• How you can help us, like letting us know if you need to cancel an appointment
• How to give feedback or make a complaint

Please take a look at the full Charter to understand your rights and what we aim to provide.
Read the NHS Patient Charter